One platform, configured differently. Each of these is the same product — different instructions, different knowledge, different tools, different channel.
Student-facing
Students self-assess across the dimensions of student life, get a clear self-portrait, and are routed to the services their own institution offers — with the next concrete action shown and a human one click away.
Grade appeals, absences, extensions, accommodations: an agent grounded in your regulations that explains the steps and the delays in plain language, always with the official source shown.
A contextual agent that surfaces what matters at each milestone of the academic calendar — add/drop dates, funding windows, exam periods — and sends deferred reminders.
Status, permits, coverage, banking, housing — the questions that arrive before the academic ones, answered from documents your international office maintains.
Password, access, Wi-Fi, software, LMS trouble — answered from your own knowledge base, escalating into your ticketing queue with the context already gathered.
Admission requirements, deadlines, document status and the steps of each request — reducing the volume of repetitive email to a small team.
Staff-facing
The same service map students navigate, used by front-line teams to refer with confidence — including teams with no account in your LMS.
Course setup, policies, tooling and deadlines, answered in Teams where faculty already are, grounded in your teaching and learning documentation.
HR, finance, procurement and IT questions answered from your intranet content, with escalation into the team that owns the file.
Query transaction history, rerun a failed job, force a refresh, check a configuration or open a bug — the operational work that keeps integrations healthy.
No human in the loop
Webhook and scheduled agents that run whether or not anyone opens a chat window.
Nightly or hourly syncs between your SIS, Microsoft 365 and your learning platform, with a run log per execution and failures surfaced rather than silent.
A team created, a membership changed, a meeting recorded — an inbound event triggers the agent that does the follow-up work.
Recurring checks and digests delivered to the channel the recipient actually reads, on the cadence you set.
Deadline and milestone reminders sent by email or as an LMS notification, driven by the academic calendar.
Bring the workload that eats your team's week. We'll show you what it looks like as a Soria agent — and be honest about what it shouldn't be.
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